
FAQs
Do you ship outside the United states?
Do you ship outside the United states?
We currently ship to the United States and most European countries.If your country isn’t covered, please contact us — we’ll do our best to arrange a shipping solution with our logistics partners.
Is this a printer or just the ink cartridge?
Is this a printer or just the ink cartridge?
This product is a replacement ink cartridge only. The handheld inkjet printer is sold separately unless stated otherwise.
How should I store the cartridge when not in use?
How should I store the cartridge when not in use?
Keep the cartridge capped when not in use and store it in a cool, dry place. Avoid leaving the nozzle exposed for long periods.
What is the difference between the two cartridge options?
What is the difference between the two cartridge options?
There are two cartridge options available for different JetMark Pro printer models. Please choose the option that matches your printer model before ordering.
What should I do if the print becomes light or uneven?
What should I do if the print becomes light or uneven?
Gently clean the nozzle area with a dry wipe, reinstall the cartridge, and test print again. Avoid shaking the cartridge strongly.
How can l contact you?
How can l contact you?
You can contact us atsupport@elevatedparts.com